{"id":31766,"date":"2025-07-20T20:47:34","date_gmt":"2025-07-20T20:47:34","guid":{"rendered":"https:\/\/web.agro-trade.co\/politique-de-remboursement-et-de-retour\/"},"modified":"2025-09-04T16:05:18","modified_gmt":"2025-09-04T16:05:18","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/web.agro-trade.co\/fr\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"&#13;\n<p data-pm-slice=\"1 1 []\">Politique de remboursement et de retour<\/p>&#13;\n<p>Agro Trade applique une politique de remboursement et de retour transparente et \u00e9quitable afin de garantir la confiance et la satisfaction de ses clients internationaux. En tant qu&rsquo;exportateur mondial de denr\u00e9es p\u00e9rissables, nous alignons notre politique sur les normes et r\u00e9glementations commerciales internationales.<\/p>&#13;\n<p>R\u00e9clamations admissibles Les demandes de remboursement ou de retour ne seront accept\u00e9es que si :<\/p>&#13;\n<ul data-spread=\"false\">&#13;\n<li>&#13;\n<p>Il y a des dommages visibles sur le produit \u00e0 l&rsquo;arriv\u00e9e<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>Il y a un \u00e9cart de qualit\u00e9 significatif par rapport au contrat\/sp\u00e9cification<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>Il existe une violation document\u00e9e de la logistique de la cha\u00eene du froid attribuable \u00e0 nos op\u00e9rations<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>La r\u00e9clamation est soumise dans les 48 heures suivant la livraison avec preuve photo\/vid\u00e9o<\/p>&#13;\n<\/li>&#13;\n<\/ul>&#13;\n<p>Circonstances non admissibles Nous n&rsquo;offrons pas de remboursement ou de retour pour :<\/p>&#13;\n<ul data-spread=\"false\">&#13;\n<li>&#13;\n<p>Retards caus\u00e9s par les douanes ou les autorit\u00e9s portuaires<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>Mauvaises conditions de stockage \u00e0 destination<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>D\u00e9fauts visuels mineurs qui n&rsquo;affectent pas l&rsquo;utilisation du produit<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>Plaintes non fond\u00e9es ou tardives au-del\u00e0 de la p\u00e9riode de r\u00e9clamation<\/p>&#13;\n<\/li>&#13;\n<\/ul>&#13;\n<p>Processus de retour<\/p>&#13;\n<ul data-spread=\"false\">&#13;\n<li>&#13;\n<p>Les clients doivent soumettre une r\u00e9clamation officielle avec les preuves jointes \u00e0 info@agro-trade.co<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>Agro Trade lancera une enqu\u00eate et r\u00e9pondra dans les 5 jours ouvrables<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>Si approuv\u00e9, nous pourrions offrir :<\/p>&#13;\n<ul data-spread=\"false\">&#13;\n<li>&#13;\n<p>Remboursement partiel<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>Remplacement du produit lors d&rsquo;une future exp\u00e9dition<\/p>&#13;\n<\/li>&#13;\n<li>&#13;\n<p>Cr\u00e9dit commercial sur la prochaine commande<\/p>&#13;\n<\/li>&#13;\n<\/ul>&#13;\n<\/li>&#13;\n<\/ul>&#13;\n<p>Frais de livraison\u00a0: les frais de retour pour les produits d\u00e9fectueux peuvent \u00eatre pris en charge par Agro Trade, \u00e0 sa discr\u00e9tion, en fonction du lieu et du volume. Nous ne remboursons pas les droits de douane ni les taxes pay\u00e9s par l&rsquo;importateur.<\/p>&#13;\n<p>Politique relative aux denr\u00e9es p\u00e9rissables\u00a0: En raison de la nature des produits frais, les retours sont extr\u00eamement urgents. Il est conseill\u00e9 aux clients d\u2019inspecter les envois d\u00e8s leur arriv\u00e9e et de conserver les marchandises dans des conditions de r\u00e9frig\u00e9ration appropri\u00e9es.<\/p>&#13;\n<p>D\u00e9cision finale\u00a0: la direction d&rsquo;Agro Trade examinera chaque r\u00e9clamation individuellement. Notre objectif est d&rsquo;entretenir de solides relations commerciales et de fournir des produits frais certifi\u00e9s de haute qualit\u00e9.<\/p>&#13;\n<p>Contact Toutes les demandes et r\u00e9clamations relatives aux politiques doivent \u00eatre adress\u00e9es \u00e0 : info@agro-trade.co +20 1001627524 \/ +20 33782526033<\/p>&#13;\n<p>\u00a0<\/p>&#13;\n","protected":false},"excerpt":{"rendered":"<p>&#13; Politique de remboursement et de retour &#13; Agro Trade applique une politique de remboursement et de retour transparente et<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31766","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement et de retour \u2013 Agro Trade<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez la politique de remboursement et de retour d\u2019Agro Trade, y compris l\u2019\u00e9ligibilit\u00e9, les d\u00e9lais et les conditions pour retourner les produits facilement et en toute s\u00e9curit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/web.agro-trade.co\/fr\/politique-de-remboursement-et-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement et de retour \u2013 Agro Trade\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez la politique de remboursement et de retour d\u2019Agro Trade, y compris l\u2019\u00e9ligibilit\u00e9, les d\u00e9lais et les conditions pour retourner les produits facilement et en toute s\u00e9curit\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/web.agro-trade.co\/fr\/politique-de-remboursement-et-de-retour\/\" \/>\n<meta property=\"og:site_name\" content=\"Agro Trade\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AgroTradeforImportandExport\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-04T16:05:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/web.agro-trade.co\/wp-content\/uploads\/2021\/08\/Agro-Trade-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1225\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/web.agro-trade.co\/fr\/politique-de-remboursement-et-de-retour\/\",\"url\":\"https:\/\/web.agro-trade.co\/fr\/politique-de-remboursement-et-de-retour\/\",\"name\":\"Politique de remboursement et de retour \u2013 Agro Trade\",\"isPartOf\":{\"@id\":\"https:\/\/web.agro-trade.co\/#website\"},\"datePublished\":\"2025-07-20T20:47:34+00:00\",\"dateModified\":\"2025-09-04T16:05:18+00:00\",\"description\":\"D\u00e9couvrez la politique de remboursement et de retour d\u2019Agro Trade, y compris l\u2019\u00e9ligibilit\u00e9, les d\u00e9lais et les conditions pour retourner les produits facilement et en toute s\u00e9curit\u00e9.\",\"breadcrumb\":{\"@id\":\"https:\/\/web.agro-trade.co\/fr\/politique-de-remboursement-et-de-retour\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/web.agro-trade.co\/fr\/politique-de-remboursement-et-de-retour\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/web.agro-trade.co\/fr\/politique-de-remboursement-et-de-retour\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/web.agro-trade.co\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de remboursement et de retour\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/web.agro-trade.co\/#website\",\"url\":\"https:\/\/web.agro-trade.co\/\",\"name\":\"Agro Trade\",\"description\":\"Premium Egyptian Fruits &amp; 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